HatchPath Payment and Refund Policy

HatchPath Payment & Fee Structure

1. Client Payment Options

HatchPath offers a simple credit-based system for session payments. Organizations purchase session credits in advance, which can be distributed to eligible members. Each credit equals one coaching session on the platform.

Clients do not need to pay per session; instead, credits are preloaded into their digital wallets and can be used at their discretion.

2. Payment Processing & Session Completion

•Preloaded Credits: Organizations fund coaching sessions in advance, eliminating the need for individual transactions per session.

•Payment Release: Coaches receive payment on the 15th and 30th. Payments are processed through our trusted partner, Stripe.

•Cancellation Policy: Sessions must be canceled at least 24 hours in advance to avoid being counted as completed.

3. Platform Fees

•Clients: There are no additional fees for clients or organizations beyond the cost of the session credits.

•Coaches: Coaches on the HatchPath Corporate platform receive a flat rate on their earnings from each session.

4. Refund & Cancellation Policy

HatchPath enforces a fair cancellation policy to ensure accountability and smooth scheduling for both coaches and clients.

• Cancellations Within 24 Hours: Sessions canceled less than 24 hours before the scheduled time are non-refundable and counted as completed.

•Client No-Shows: If a client does not show up without prior notice, the session is counted as completed, and no refund will be issued.

•Coach No-Shows: If a coach fails to attend a session, the client will receive a credit refund or have the option to reschedule with the same coach.

Need Assistance?

If you have any questions regarding payments, credits, refunds, or cancellations, our support team is here to help. Please reach out to hello@hatchpath.io for assistance.

Thank you for being a part of HatchPath! 🚀