Terms of Service

IMPORTANT NOTICE:

By using the HatchPath website or clicking to agree to the Terms of Use, you accept and agree to follow these Terms, including the Privacy Policy (available at: https://www.hatchpath.io/lprivacy). If you don't agree, you must stop using the site immediately.

ARBITRATION AND CLASS ACTION WAIVER:

These Terms include a requirement for binding arbitration and a waiver of class actions. Please read carefully as these affect your legal rights.

Overview of the Platform

1. What HatchPath Offers:

HatchPath is an online platform that connects users (called Members) with health and wellness Coaches. Coaches provide services through virtual Sessions. The platform includes tools for communication and invoicing.

2. Binding Agreement:

By using the site, you agree to the Terms. If you do not agree, you cannot use the site or platform.

3. HatchPath's Role:

HatchPath connects Coaches and Clients but is not a party to their agreements. It does not control or guarantee any services, nor is it an agent, broker, or insurer.

4. Using the Platform:

Members create accounts, post requests for coaching, respond to those requests, and book sessions. Clients describe their needs; Coaches respond. The platform facilitates messaging and session booking. Sessions may involve audio/video calls.

5. Where Use Is Prohibited:

HatchPath is not intended for use in jurisdictions where it would violate local laws. Users must comply with local laws and are responsible for doing so.

CLIENTS

HatchPath's Mission

HatchPath exists to help you reach your highest potential by connecting you with the right coach for your needs through a personalized, high-touch experience. Our business-to-business model enables organizations to offer wellness support to their members through pre-purchased credits, which can be used for one-on-one coaching.

Getting Matched with a Coach

Rather than browsing through a directory, all clients are first scheduled for a one-on-one concierge call with a member of the HatchPath team. During this call, we learn about your unique goals, challenges, and preferences to match you with a coach who best fits your needs. All coaching sessions are booked during this initial conversation.

Booking & Using Sessions

Once you are matched with your coach, sessions are scheduled directly on your behalf during your concierge call. If you ever need to make a change, sessions can be rescheduled or cancelled through the HatchPath platform.

Credits System

Each coaching session equals one credit. Credits are distributed by organizations that partner with HatchPath or purchased directly by individuals. We offer both 30-minute and 50-minute sessions, and each type of session corresponds to a specific credit value.

Reviews

After each session, you may be invited to leave a review. Reviews must be honest, respectful, and in line with HatchPath's policies.

Responsibilities

Clients are expected to act respectfully, follow all relevant laws, and be responsible for their own behavior and that of anyone they bring into a session. If you are booking a session for a Minor, you must have the legal authority to do so.

Risk Disclosure

Please note that coaches on HatchPath are not medical professionals and do not provide medical care or mental health therapy. Coaching may involve physical or emotional guidance and carries inherent risks. You are encouraged to consult with your healthcare provider before participating in any wellness-related activity.

EAP CLIENTS

If you are accessing HatchPath through an Employer Assistance Program (EAP) offered by your organization, the following terms apply in addition to the general Client terms above.

What's Included in Your EAP Benefit

As an EAP member, your benefit package includes the following at no cost to you:

  • 4 one-on-one coaching sessions with a HatchPath-matched coach
  • Access to the HatchPath Resource Library — a curated collection of tools, guides, and wellness content
  • Invitations to HatchPath Group Summits — live group events focused on leadership, wellbeing, and regulation
  • Access to HatchPath community platforms including Oura, Whoop, Strava, and other partner wellness communities

Session Usage

Your 4 included sessions must be used within your program period as defined by your employer's agreement with HatchPath. Unused sessions do not carry over and are not redeemable for cash. Additional sessions beyond the included 4 may be purchased individually.

Confidentiality

Your coaching sessions are confidential. HatchPath does not share the content of your coaching conversations with your employer. We may report only aggregate, de-identified usage data (e.g., total sessions utilized) to your organization for program administration purposes.

Community & Platform Access

Access to HatchPath partner communities (Oura, Whoop, Strava, and others) is provided as an optional benefit. Participation in these communities is voluntary and subject to the respective platform's own terms of service and privacy policies. HatchPath is not responsible for data practices of third-party platforms.

Group Summits

EAP members are entitled to attend HatchPath Group Summits during their active program period. Summit schedules are published on the HatchPath events calendar. Attendance is voluntary and seats are available on a first-come, first-served basis.

COACHES

Coaching with HatchPath

HatchPath is a business-to-business platform where organizations purchase session credits that their members redeem for one-on-one coaching. Coaches do not market directly to individual clients. Instead, they are matched with clients through a concierge process managed by HatchPath's internal team.

Becoming a Coach

Coaches are approved to join HatchPath on a quarterly basis through a formal application process. All approved coaches undergo screening to ensure they meet HatchPath's standards of professionalism, training, and service quality. Once accepted, you'll be eligible to be matched with clients who align with your area of expertise.

Sessions & Credit Structure

Coaching sessions are either 30 or 50 minutes long. Each session type is assigned a specific credit value. All credits are purchased by corporations or individual users in advance and used to book sessions. Coaches are not responsible for payment collection or client acquisition.

Contracts with Clients

When a session is booked and confirmed, it forms a contract between you (the Coach) and the Client to deliver the service. Coaches must follow the terms outlined in the booking and abide by HatchPath's platform rules and expectations.

Coach Responsibilities

You are responsible for providing accurate and updated information about your coaching practice, maintaining professional conduct, and ensuring that all interactions with clients follow HatchPath's policies. You are also responsible for understanding and complying with any legal, certification, or licensing requirements relevant to your practice.

Independence

Coaches on HatchPath operate as independent contractors. HatchPath does not control your coaching methods, availability, or pricing structure internally — though all bookings and sessions occur within the HatchPath platform framework.

General Terms

01. Accounts:

Members must be of legal age and legally capable of entering a contract. You must keep your account secure and updated.

02. Social Logins:

You can log in via Google. How third parties use your info is governed by their own policies.

03. Content:

You keep ownership of your content but give HatchPath broad rights to use it. Your content must comply with all laws and not be misleading or harmful.

04. Rules:

Be honest, respectful, and do not misuse the platform. Do not bypass fees, use bots, or harm the site. Follow laws and respect others' rights.

05. Links to Other Sites:

HatchPath isn't responsible for third-party websites linked from its site.

06. App Stores:

If you use HatchPath through an app store (e.g., Apple or Google), you must follow those stores' rules too.

07. Copyright Complaints:

You can report copyright violations to infringement@hatchpath.io. HatchPath follows DMCA rules.

08. Beta Services:

If invited to use a test version of a feature, it's confidential and may not be fully functional.

09. Suspension or Termination:

HatchPath can suspend or delete your account at any time, with or without cause or notice.

10. Ending Your Contract:

You can close your account at any time, but these terms still apply to past use.

Data Privacy — Canadian Members (PIPEDA)

Applicable to members accessing HatchPath from Canada

Compliance with PIPEDA

HatchPath is committed to protecting the personal information of Canadian members in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy law. Where provincial privacy legislation of substantially similar effect applies (such as Quebec's Law 25), HatchPath will comply with those requirements as well.

What Personal Information We Collect

For Canadian members, HatchPath may collect the following categories of personal information:

  • Name, email address, and contact information
  • Health and wellness goals shared during the concierge call or coaching sessions
  • Session attendance and engagement records
  • Device and usage data for platform functionality
  • Wearable or fitness data if you voluntarily connect third-party platforms (e.g., Oura, Whoop, Strava)

Purpose of Collection

Personal information is collected only for identified, legitimate purposes, including: matching you with an appropriate coach, delivering coaching services, administering your EAP benefit, improving the platform, and complying with legal obligations. We do not collect more information than is reasonably necessary for these purposes.

Consent

By registering and using HatchPath, Canadian members provide meaningful consent to the collection, use, and disclosure of their personal information as described in these Terms and our Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at hello@hatchpath.io. Note that withdrawal of consent may affect your ability to use certain features of the platform.

Cross-Border Data Transfers

HatchPath is operated from the United States. Personal information collected from Canadian members may be transferred to, stored, or processed in the United States. By using our services, Canadian members acknowledge that their information may be subject to U.S. law, including disclosure to government authorities under lawful orders. HatchPath takes reasonable contractual and security measures to protect your information during such transfers.

Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. When personal information is no longer needed, it is securely destroyed or anonymized.

Your Rights as a Canadian Member

Under PIPEDA, Canadian members have the right to:

  • Access the personal information HatchPath holds about you
  • Challenge the accuracy and completeness of your information and request corrections
  • Know how your information is being used and with whom it is shared
  • Withdraw consent to the collection or use of your information (subject to legal limitations)
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca

To exercise any of these rights, please contact our Privacy Officer at hello@hatchpath.io.

Security Safeguards

HatchPath employs physical, administrative, and technical safeguards appropriate to the sensitivity of the information collected. This includes encrypted data transmission, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; however, we are committed to protecting your information using industry-standard practices.

Data Privacy — U.S. Members

Applicable to members accessing HatchPath from the United States

Applicable U.S. Privacy Laws

HatchPath complies with applicable U.S. federal and state privacy laws. While there is no single comprehensive federal privacy law in the United States, HatchPath follows the principles of relevant frameworks including the FTC Act (prohibiting unfair or deceptive data practices), applicable state consumer privacy laws such as the California Consumer Privacy Act (CCPA) / CPRA, and similar state-level statutes where applicable (including Virginia, Colorado, Connecticut, Texas, and others). We do not represent that we are a covered entity under HIPAA unless expressly stated in a separate written agreement.

What Personal Information We Collect

HatchPath may collect the following categories of personal information from U.S. members:

  • Identifiers: name, email address, phone number, IP address
  • Professional or employment-related information: employer, job role (if provided)
  • Health and wellness goals shared voluntarily during coaching or intake
  • Commercial information: session records, program usage, and EAP benefit redemption
  • Internet or electronic activity: device type, browser, platform interactions
  • Inferences drawn from the above to personalize your coaching match

How We Use Your Information

Personal information is used to: provide and improve coaching services, match members with appropriate coaches, administer EAP and organizational programs, communicate with you about your account, comply with legal obligations, and analyze aggregate usage to improve the platform. We do not sell your personal information to third parties.

California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: request disclosure of the categories and specific pieces of personal information we have collected about you
  • Right to Delete: request deletion of your personal information, subject to certain exceptions
  • Right to Correct: request correction of inaccurate personal information
  • Right to Opt-Out: opt out of the sale or sharing of your personal information (HatchPath does not sell personal information)
  • Right to Limit Use of Sensitive Personal Information: limit use of sensitive data to what is necessary to provide services
  • Right to Non-Discrimination: we will not discriminate against you for exercising your privacy rights

To submit a request, contact us at hello@hatchpath.io. We will respond within 45 days as required by law.

Other U.S. State Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with enacted consumer privacy laws may have similar rights to access, correct, delete, and port their personal information, and to opt out of certain processing activities. HatchPath will honor verified requests from residents of these states in accordance with applicable law. Contact hello@hatchpath.io to submit a request.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in these Terms and our Privacy Policy, or as required by applicable law. When no longer needed, data is securely deleted or anonymized.

Security

HatchPath implements industry-standard technical and organizational safeguards to protect your personal information, including encryption in transit, access controls, and regular security assessments. In the event of a data breach affecting your rights, we will notify you as required by applicable state breach notification laws.

Contact

For any U.S. privacy-related inquiries or to exercise your rights, contact our Privacy Officer at hello@hatchpath.io.

Dispute Resolution

1. Arbitration:

All disputes must be resolved through binding arbitration, not court (except for IP disputes or small claims). You waive your right to a jury trial and to participate in class actions.

Legal Disclaimers

1. Disclaimers:

Use of HatchPath is at your own risk. The platform does not guarantee outcomes or the accuracy of content. HatchPath is not a medical provider.

2. Limitation of Liability:

HatchPath's liability is capped at $1,000. It's not liable for indirect damages, loss of data, or business losses.

3. Indemnification:

You agree to defend and compensate HatchPath against any claims arising from your use of the platform or violation of the Terms.

4. Minors:

You must be at least 18 years old to use HatchPath. HatchPath does not knowingly collect data from users under 16.

5. Communications:

By using the platform, you agree to receive emails and other communications electronically.

6. Changes to Terms:

HatchPath can update these Terms at any time. Continued use of the site means you accept the changes.

7. Industry-Specific Laws:

The site does not comply with laws like HIPAA unless stated in the Privacy Policy.

8. Governing Law:

Florida law applies. All legal matters must be handled in Lee County, Florida, and filed within one year.

9. General Provisions:

If any part of the Terms is invalid, the rest still applies. These Terms are the full agreement between you and HatchPath. You cannot transfer your rights; HatchPath can.