Privacy Policy
Last Updated: December 17, 2025
At HatchPath, we take your privacy seriously. This policy explains how we collect, use, protect, and share your information.
Our Commitment to Privacy
HatchPath ("we," "us," or "our") is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy describes our practices concerning the information we collect through our coaching platform and services.
By using HatchPath's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
AI Scribe Privacy & Consent Statement (HatchPath) — Effective January 15, 2026
Your Privacy is Foundational
At HatchPath, your privacy is foundational. We use a HIPAA-compliant AI Scribe tool to support your coach in taking notes and tracking progress over time. Session transcripts and summaries are only visible to your coach and are stored securely within your coach's HIPAA-compliant Healthie profile.
No Sharing of Session Content
Your session content is never shared with your organization, HatchPath staff, or any third party. HatchPath does not review or access individual session content. The only data used outside of your session is fully anonymized, aggregate reporting to understand high-level trends (for example, common challenges across a population). Personal information is never viewed or shared.
Compliance and Data Handling
HatchPath does not sell personally identifiable data and strictly adheres to HIPAA and SOC 2 compliance standards. To help your coach remain fully present while supporting your care, HatchPath uses AI Scribe to assist with documentation.
Healthie's Privacy Policy
You can review Healthie's privacy policy here: https://www.gethealthie.com/privacy
Information We Collect
Personal Information
When you use HatchPath, we collect information you provide directly, including your name, email address, phone number, and any information you share during coaching sessions or through our platform.
Automatically Collected Information
We automatically collect certain information about your device and how you interact with our services, including IP address, browser type, operating system, and usage patterns.
Health and Wellness Information
Through our coaching services, you may share health, wellness, and personal development information. This information is treated with the highest level of confidentiality and security.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our coaching services, match you with appropriate coaches, schedule sessions, and facilitate communication.
Communication
We may use your contact information to send you service-related notifications, updates, and respond to your inquiries.
Analytics and Improvement
We analyze usage patterns and feedback to improve our services, develop new features, and enhance user experience. All analytics are conducted using aggregated, de-identified data whenever possible.
Legal Compliance
We may use and disclose your information as required by law, to enforce our terms, or to protect the rights, property, or safety of HatchPath, our users, or others.
Data Security and Protection
Security Measures
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, access controls, and regular security assessments.
HIPAA Compliance
Our platform is designed with HIPAA compliance standards in mind. We maintain appropriate administrative, physical, and technical safeguards to protect health information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Information Sharing and Disclosure
Coaches
We share relevant information with your matched coach to facilitate your coaching sessions. Coaches are bound by strict confidentiality agreements and professional standards.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users, subject to confidentiality agreements.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and any choices you may have.
Employer Information
For employer-sponsored programs, we provide only aggregate, de-identified metrics. Individual session details, personal disclosures, and specific coaching content are never shared with employers.
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information. You can do this through your account settings or by contacting us directly.
Data Deletion
You may request deletion of your personal information, subject to certain exceptions (e.g., legal requirements, legitimate business purposes).
Opt-Out Rights
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Do Not Track
We currently do not respond to Do Not Track signals, as there is no industry standard for compliance.
Cookies and Tracking Technologies
Use of Cookies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.
Analytics
We use third-party analytics services to understand how users interact with our platform. These services may use cookies and similar technologies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure your information receives an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@hatchpath.com
Address: HatchPath, Privacy Officer
We will respond to your inquiry within a reasonable timeframe.
State-Specific Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale or sharing of personal information
- Right to correct inaccurate personal information
- Right to limit use and disclosure of sensitive personal information
- Right to non-discrimination for exercising your rights
Virginia, Colorado, Connecticut, and Utah Residents
Residents of these states have similar rights under their respective state privacy laws, including rights to access, delete, and correct personal information, as well as opt out of certain processing activities.
To exercise any of these rights, please contact us at privacy@hatchpath.com. We will verify your identity before processing your request.